Patient Services Specialist (Cedaredge)

Summary: This position is responsible for greeting and signing in patients in a prompt, courteous, and professional manner, checking them out after the appointment, and making patient appointments following medical practice procedures.

Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Responsibilities:

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.

• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collects and manages mail delivered to front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, scans ID and insurance cards into the system.

• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances.

• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminders calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Education: High School Diploma or equivalent.

Experience: Three years of experience in a medical office preferred.