Quality Coordinator

We are looking for a Quality Coordinator to join our team!  The Quality Coordinator will provide ownership and execution on defined Value-Based Care program performance metrics and support for CPH's defined patient pool. Primary work will include , completion of quality audits, patient outreach to provide coordination services, fill gaps in care, payer attestations, and regular review and action on local performance reports and action plans. 

Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time. Join an awesome team and an independently owned health care organization that continues to grow and shift based on health care need of the community.

Summary: The Quality Coordinator will perform the quality assurance functions under the direction of the Director of Population Health and in accordance with company administration goals.

Job Details: Full-Time, Monday - Friday 

Salary: $21.00hr - $23.00/hr (depends on experience)

Responsibilities:

• Interpret quality data.
• Educate patients on preventative screenings.
• Complete chart reviews and outreach to providers, staff, and patients about open gaps.
• Facilitate timely and accurate reporting of data internally and to payors.
• Provide reports on gaps closed.
• Lead and educate employees on quality reports.
• Assist in the development and implementation of quality initiatives.
• Lead the practice to meet the requirements and goals in value-based care, Quality, and other regulatory programs as set by the Director of Population Health.
• Accountable for the daily workflow to capture quality.
• Oversee and manage assigned projects.
• Serve as the quality point person.
• Lead processes in conjunction with the clinic supervisor, to manage compliance with value-based metrics and specifications for quality.
• Communicate quality standards and parameters to appropriate staff.
• Coordinates the testing and advancement of internal quality processes.
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems occur in multiple locations; recommend and facilitate solutions to these issues.
• Review patient and user feedback to assess process effectiveness and efficiency.
• Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Support staff morale.
• Support a positive work culture to align with our mission and values.
• Perform other duties as assigned.

Requirements:

• Ability to work independently.
• Ability to communicate calmly and clearly with patients in all circumstances.
• Ability to use good reasoning and judgment in emergency situations.
• Ability to maintain confidentiality regarding patient records.
• Ability to work effectively as a team member with physicians, medical assistants, and other staff.
• Ability to occasionally lift and carry up to 20 pounds.
• Excellent written and verbal communication skills.
• Skill in time management, prioritization, problem solving, and multitasking.
• Skill in exhibiting compassion, empathy, and understanding with patients and staff.
• Knowledge of medical terminology.
• Knowledge of medical equipment and instruments

Education: High School Diploma or equivalent.

Experience:

• Medical office, nursing home, or inpatient facility experience preferred.
• Care management or population health experience/knowledge preferred.